Equipment FAQ

How do I decide what type of terminal to get?

Our knowledgeable staff is here to help you make this decision. Taking into consideration such factors as the type of business you run and the volume of your transactions our experience sales representative will help you determine what type of terminal and processing services would be best fitted for your businesses unique needs.

What if I can't afford to purchase a terminal?

There is no need to purchase a terminal. Red Payments offers flexible leasing options to those merchants who cannot afford to purchase the equipment.

How can I troubleshoot my terminal?

Choose your problem from the five most common problem sets below and check to see if you have tried each of the solutions listed. If you cannot find the solution here call our customer service help desk.

If you have no power first make sure that you are using the correct power cord. If you are try unplugging and plugging the cord back in or try a different outlet. If that does not work, contact our technical support team for further questions.

If your terminal is having a hard time reading a particular card, first try to use a different card to ensure to eliminate the card itself as a source of the problem. Once that is complete you should also perform the Card Read Test and reset the terminal if necessary. It’s possible that the problem came from a dirty card swipe. If all else fails, you may need to re-download the unit.

If you are having a problem with debit transactions first make sure the key is working in the terminal and also make sure to check the master key location. Check whether the encrypted key sticker is working and if non of these efforts reveal a problem, reset the terminal. Should you have continued difficulties with your terminal, please contact our technical support team.

Our Successful Clients